FAQs

• Do I have to pay for customs charges on my orders? 

Unfortunately, we're unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by luvlayer. For more in depth information, we would suggest contacting your local customs office. 

• Why is my order taking so long?

If an item from your order is yet to arrive, please be patient as it is more than likely being shipped from one of our global warehouses in. We fully commit to our refund policy, if your order did not arrive within the given time frame, you can contact us at cs@luvlayer.com for us to look into it. Your satisfaction is our ultimate goal.

• Can I make changes to my order? 

Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receive orders directly and will have already started processing your order. 

• What should I do if I receive an incorrect or faulty item? 

We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at cs@luvlayer.com with your order number,  We will be in touch within 3 business days to resolve your issue.

• Can I exchange or return an item?

Unfortunately, we are currently unable to process exchanges or returns. Please see our returns policy and follow this process. 

• What are my delivery options? 

All orders are delivered using our worldwide e-packet shipping method. As we stock inventory in various warehouses across the globe, this is the most efficient method of delivery. 

• What countries do you deliver to? 

We currently deliver to all countries except for the following: 

• North Korea 
• Cuba 
• Iran 
• Sudan 
• Syria 

 

•  How long does delivery take? 

Delivery typically takes between 10 - 20 business days ( Processing time is not included ).

• What is your returns policy? 

We currently do not accept returns.

• What if my product is faulty?

We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 15 days of purchase at cs@luvlayer.com, with images of the faulty product and we will be in touch to resolve the issue.